InCharge Prints & Design Terms & Conditions

Welcome to InCharge Prints & Design PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS PAGE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT PROCEED WITH YOUR ORDER.

InCharge Prints & Design collectively referred to herein as “InCharge Jm”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this company.

(1A): ARTWORK

InCharge Jm will not design or print any content/job containing: offensive, indecent or improper language/signals, any content/image that is degrading females, promotes violence or criminal activities that has been deemed illegal by law. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights/copyright laws. We reserve the right to refuse an order without disclosing a reason.

(1B): GRAPHIC DESIGN SERVICES

By ordering and using our graphic design services, you, the customer, agree that all raw/editable .PSD, .AI, .AE, .ID file created or edited by employees of InCharge Prints & Design are the sole intellectual property of InCharge Prints & Design unless purchase separately by you the customer. (OUR DESIGN CHARGES DOSE NOT INCLUDE RAW/EDITABLE FILE).

Once this service is purchase you will receive your artwork for approval within the specified time from payments. Once you have finalized your proof you will receive one .JPG for posting and one .PDF version for printing.

     NOTE:

• All Design/Editing Charges are non-refundable once the design process has been started.

• No Design job will be started without payments in full or 50% deposit whenever a design charge exceeds $10,000 JMD.

• All Designs & Editing orders have a specific turnaround time and each design/editing job will be done within the specified time frame given.

• You the customer is entitled to 3 free design edits/changes after which you will be charged for each additional edit/change with the exception of motion flyer designs which offers only 2 free edits/changes after which you will be charged for each additional edit/change (Please Note: That each edit/change can take up to 24 hours to be made and sent back for approval).

• Logo Design Charges are based on concept provision. If you the customer state to provide InCharge Jm with your logo concept then it is your sole duty to provides a clear, precise example of your logo preference which should specify and include layout and colors to be used otherwise you will be charge differently for our designers to create your logo concept for your logo design.

(1C): PROOFS

A digital proof of your design will be sent to you before proceeding with the print process. We strongly urge customers to check the digital proof of their artwork before giving approval.  No job will be sent to print without your approval.

The proof should be checked by you for possible errors in spelling, layout, copy/duplicate, spacing, punctuation or image placement. You, the Customer is fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

Our production team checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files or information carefully before submitting it to InCharge Jm regardless of if the artwork design is done by us or not.

InCharge Jm will not be liable for color variation between the proof and the printed product.  We will try our extreme best to match the colors of the proof and the printed product as close as possible but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color critical.

(1D): ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process. Any job that has been approved and/or sent to be printed cannot be altered or changed due to the nature of the printing process, and no refund will be given.

InCharge Prints & Design or its subsidiaries collectively referred to herein as “InCharge Jm”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar or Cracks on Folds.

(1E): ART RESOLUTION REQUIREMENTS

All artwork, design and images not designed by InCharge Jm must be provided in minimum of 300 DPI and CMYK color mode for best printing results. InCharge Jm WILL NOT print any artwork that is blurry, pixelated or poor in quality. InCharge Jm is also not responsible for any color shift that occurs in conversions if we have to convert your design from RGB to CMYK color modes.

(1F): BLEED AND MARGIN REQUIREMENTS

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut..  For Large quantities we recommend no borders due to shifting in the cutting process because they may appear uneven.

If you are still unsure about the explanation of the bleed area please contact your Graphic Designer for clarity and accuracy.

(1G): BOUND/BIND JOBS

Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page booklet or calendar PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover.

(2A): REPRODUCTIONS OF CURRENCY

The law specifically restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the Jamaica and foreign governments. The Forgery Act of 1986, Code of Federal Regulations,

If Printing:

1. The illustration must be of a size less than three-fourths or more than one and one-half, in linear dimension, of each part of any matter so illustrated;

2. The illustration must be one sided; and

3. All negatives, plates, digitized storage medium, graphic files, magnetic medium, optical storage devices, and any other thing used in the making of the illustration that contain an image of the illustration or any part thereof shall be destroyed and or deleted or erased after their final use in accordance with this section.

(2B): BLACK AND WHITE REPRODUCTIONS

Title 18, United States Code, Section 504 permits black and white reproductions of currency and other obligations, provided such reproductions meet the size requirement.

(3A): PRODUCT RIGHTS

InCharge Jm reserves the right to post to our social media platforms and/or show customers samples of any products we have designed and/or printed however with professional discretion we will not showcase any artwork or printed product that we deem to be private or personal to its occasion or person.

(4A): WEBSITE CREATION

It is imperative that you have a full understanding about our website creation service, be advised that none of our Website Creation Charges includes or covers for monthly maintenance and must be purchased separately if it will be required. Website Creation Charges are subject to increase in cost based on special requirements such as user management systems, booking systems, secure payment processing, customized video creation etc... Your website well be purchased on a yearly subscription with a minimal fee that must be paid yearly specifically 365 days from the first day of website launch on the world wide web (WWW.) an InCharge Jm Sales Specialist or an InCharge Jm Web Admin will inform you of these charges.

(5A): TURNAROUND TIME

For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted. 

All turnaround times are based on business days and office hours: Monday through Friday 8am - 6pm Pacific Standard Time (PST), excluding all national and federal holidays.

While Production Turnaround includes design/printing, cutting and binding etc... it does not include delivery/transit time.  If you are having the order delivered, you should allow additional business days for delivery based on the delivery method you select.

In order for us to accommodate same and next day print & delivery/pickup service your order MUST BE PLACED BEFORE 11:AM of the same day in which the order is expected. All order being place after 11:AM will be considered a next day order.

If you have selected the pickup instore option, you will receive an confirmation email once your order is ready for pickup. Customers are not to go to our Package Hub location for pickup unless confirmed to do so either by email or phone call from one of our InCharge Jm representatives.

(5B): TIME-SENSITIVE JOBS

We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify a Sales Specialist.

If you do not submit your print ready file or if a low quality file is sent that is not print ready it will delay your initial turnaround time.

(5C): DELIVERY

No refund on delivery charges will be allowed on any job once it has sent out for delivery. 

InCharge Jm delivers jobs via Tara, Knutsford, InCharge Logistics and Bike Bearers.

Once a package is shipped, InCharge Jm is not responsible and will not be liable for late or damaged packages during the delivery process. 

Please keep in mind that delivery does not include weekends or holidays.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit like traffic, road blocks, heavy rain, public violence etc…

If a package is not delivered due to a customer submitting the wrong or incomplete delivery address causing the bearer/delivery personnel to go to the wrong location or unable to find the correct location, InCharge Jm will reschedule the delivery for the package with corrected address and charge an additional non-refundable delivery/handling fee for the shipment.

If you are placing on order through our website at www.inchargejm.com and you require island wide shipping/delivery please email us at inchargejm@gmail.com for assistance as our website only offers shipping for the parishes of Kingston & St. Catherine only.

(5D): PICKUP LOCATION

InCharge Jm does not facilitation while you wait service or walk in customers all of our production and customer assistance is done remotely, we do so in order to accommodate more workload and complete bulk orders in a shorter turnaround time than our competitors. Our instore Package Hub location is for Payments, Drop-offs and Pickups Only.

(5E): ORDER INSTALLATION.

For all orders that require installation it is the customers sole responsibility to ensure that someone is present at the current location that the installation is to be done at the time that the InCharge Jm Installation Crew is expected to arrive. If a customer wishes to change the date of installation then they must do so 24 hours before the expected date of installation. If members of InCharge Jm are present at the expected location for installation and cannot access the premises or customer is absent then the customer will be charged additional fees for our team to make a second visit. Upon arrival we allow one (1) hour wait time/grace period for customer or representative to be present

A member from InCharge Jm may be required to visit your location prior to the installation of your job. A InCharge Jm representative will contact you to schedule a date and time for installation.

(6A): PAYMENT

All prices and amounts given through email by InCharge Jm are in Jamaican Dollars (JMD) except on our website www.inchargejm.com where us currency is facilitated unless otherwise noted.

If a customer purchases any products or services at InCharge Jm, the customer agrees to fully pay for all charges, including taxes and delivery/handling fees, by bank transfer, cash in store or with an approved payment method BEFORE we complete an order. We will not start working on a design or print job until we have received the full payment or occasionally 50% downpayment depending on the order total.

For all bank transfer transactions, the total payment amount must be reflected on our end BEFORE we released any order from our company over to you the customer.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our printing department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and delivery fees, unless otherwise agreed upon in advance.

(6B): THE HONOR PERIOD

All quotations sent by InCharge Jm will consist of a 30 days valid period from the day sent where InCharge Jm will honor that quoted cost for 30 days only. For this 30 day period your quoted cost will be protected from any sudden price increase within our company and whatever price changes have occur within this time period will not affect your quotation (THIS DOES NOT APPLY TO ANY VERBAL QUOTATIONS GIVEN).

(6C): PRICE CHANGE

Please be advice that all prices given by InCharge Jm are subject to change without notice. These changes can include price decrease or increase at any given time.

(7A): SALES TAX POLICY

InCharge Prints & Design charges Jamaican Sales tax based on all orders unless you are tax exempt. If you are tax exempt, you need to send to us your tax exemption certificate at the time of order.

(7B): REFUND POLICY

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once InCharge Ja starts working on your order. Usually, work will begin on your job as soon as we have received your information, files and payment. In the event that we have not started and/or a refund is deemed worthy then the request will be sent to our accounts team and your refund will be processed the next day from the initial request Saturdays, Sundays and Public Holidays not included. However, any administrative fees (credit card fees, etc.) will be deducted from your refund.

(8A): LIMIT OF LIABILITY

Customers must notify InCharge Jm within 2 Business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to InCharge Jm at the customer's expense within 2 days from the date of delivery or date of pick-up. If we accept the claim as valid, InCharge Jm will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. InCharge Jm assumes no liability beyond the price of your order. 

Errors that we are not responsible for includes, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, that are approved by the customer.

Each order placed with or through InCharge Jm is a contract between the customer making the order and InCharge Prints & Design. The fact that you have made an order on behalf of a third party does not absolve you of liability to InCharge Prints & Design.  Any decision by a third party not to accept design/printed items or to cancel the order with you does not affect your liability to InCharge Prints & Design.

(8B): ATTORNEY'S FEES

If a suit, action, arbitration or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorney's fees incurred in enforcing this Agreement.

(9A): EMAIL NOTIFICATIONS

By creating an account or purchasing an order through InCharge Jm, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between InCharge Jm and its customers. 

You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. InCharge Jm is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer's email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.

E-mail notifications are provided as a courtesy to the customer, however, it remains the customer's responsibility to check their "My Account" page or contact a Sales Specialist for the status on their order.